Provider: AMC Technology
Driver included with Contact Canvas installer. Note that driver may be a different version number than Contact Canvas Server.
As an Innovator Member of Avaya Developer Connect Program, AMC provides solutions for Avaya AACC (Avaya Aura Contact Center), Avaya Enablement Services (ES) and Avaya Interaction Center (IC), as well as Heritage Nortel Products. Through AMC Technology’s CRM integration solutions for Avaya integration is available for leading business applications including Microsoft Dynamics, SAP, Oracle Service Cloud, Oracle PeopleSoft, Oracle Siebel and Salesforce CRM.
Integration into SAP - the users love it
Starting with the CTI functionality in the COD in Germany more than 10 years ago we enabled the solution for all our Contact Centers in Europe over the past years. And the users just love it. Even the customers know that their data are available already when the call is being picked up and don´t even state their company name or number anymore. Because we already know. It is a great support in the Agent´s daily work and a great service to the customer.