AMC Contact Canvas™ is an integration platform that connects business applications (like customer relationship management software) with contact center applications (like Avaya, Aspect and Cisco). Contact Canvas allows organizations to leverage AMC’s robust business application and multi-channel framework across the enterprise. Platform vendors can provide quick integration to all of the drivers or adapters that are interoperable with Contact Canvas. For instance, by creating a Mitel driver a third party would now be able to integrate into Salesforce, SAP, Oracle and Microsoft Dynamics, etc..
The Contact Canvas App Gallery is a showcase for complementary tools and products that help organizations enable a better contact center experience for their customers, their agents, their IT organization and their overall business.
AMC Technology is a global leader in contact center and CRM integration with 20 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise.