AMC Contact Canvas Suite™ is an integration platform that connects business applications (like customer relationship management software) with contact center applications (like Avaya, Aspect and Cisco). Contact Canvas allows organizations to leverage AMC’s robust business application and multi-channel framework across the enterprise. Platform vendors can provide quick integration to all of the drivers or adapters that are interoperable with Contact Canvas. For instance, by creating a Mitel driver a third party would now be able to integrate into Salesforce, SAP, Oracle and Microsoft Dynamics, etc..
The Contact Canvas App Gallery is a showcase for complementary tools and products that help organizations enable a better contact center experience for their customers, their agents, their IT organization and their overall business.
Picasso allows organizations to leverage the premise based infrastructure they already have by integrating their communication channels (Avaya, Aspect, Cisco) and CRMs (Salesforce, Microsoft Dynamics, SAP, Oracle Siebel & Oracle Service Cloud) to make every customer interaction stronger.
DaVinci is a pure-cloud contact center and CRM integration platform. It’s app-based so customers can add a variety of pre-existing and custom apps to their DaVinci profile and be up and running with CRM integration in minutes. With pre-build CRM apps for Salesforce, Dynamics, SAP, ServiceNow, and Zendesk, and pre-built apps for Skype for Business, Amazon Connect, Vonage/Nexmo, RingCentral and Twilio Flex customers can quickly design a unique contact center experience.
AMC Technology is a global leader in contact center and CRM integration with 23 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise.