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AMC Technology’s Contact Canvas™ CRM integration solutions for Cisco Call Centers provide pre-packaged, server-based integration that delivers real-time connectivity with leading business applications. As a Cisco Development Network Partner, AMC provides solutions for Cisco UCCE, UCCX and UCM that deliver native, server-level integration.
AMC Contact Canvas™ is a pre-built and certified software product suite that integrates CRM applications with CTI communication platforms, allowing users to leverage AMC’s robust business application and multi-channel framework across the enterprise. Contact Canvas leverages AMC’s core functionality
As an Oracle Validated Partner, AMC develops solutions for PeopleSoft Enterprise CRM. Through the standard PeopleSoft Multi-Channel API (PSMCAPI) in PeopleTools, AMC provides pre-packaged integration for leading telephony solutions including Aspect, Avaya, Cisco, Nortel and others.
AMC Technology’s solutions for SAP CRM provide enterprise-class, server-based integration that delivers real-time connectivity with leading contact center solutions. Businesses can more efficiently manage customer interactions and deliver superior levels of customer service.
Through the Desk.com next generation user desktop, AMC provides pre-packaged Open CTI integration for agents and knowledge workers. Agents can place, receive, and transfer customer interactions with full, realtime access to salesforce.com customer data.
As an Aspect Technology Alliance Partner, AMC provides solutions for Aspect Unified IP and Aspect Contact Server that deliver native, server-level integration.
Through AMC Technology’s CRM integration solutions for Email integration is available for leading business applications including SAP.
AMC's integration solution for Avaya improves call management and enables full CTI functionality in the CRM desktop including softphone controls, caller identification, and screen population.