AMC's integration solution can improve the contact center experience by integrating your existing phone system into Salesforce. Contact center agents and enterprise workers can place inbound calls, receive, and transfer customer interactions with full, real-time access to Salesforce customer data.
AMC Technology’s solutions for SAP CRM provide enterprise-class, server-based integration that delivers real-time connectivity with leading contact center solutions. Businesses can more efficiently manage customer interactions and deliver superior levels of customer service.
As an Aspect Technology Alliance Partner, AMC provides solutions for Aspect Unified IP Contact Center and Aspect Contact Server that deliver native, server-level integration.
AMC Technology’s Contact Canvas™ CTI integration solutions for Oracle Service Cloud CRM (formerly Oracle RightNow CRM) enable businesses to more efficiently manage customer interactions and deliver superior levels of customer service.
Contact Canvas Agent is an HTML5 toolbar that can be used to connect to CRMs like Salesforce, Desk.com, Microsoft Dynamics CRM and Unified Service Desk to communication platforms like Avaya, Cisco and Aspect. It can also be used as a stand-alone toolbar to provide softphone controls on the desktop.
As an Oracle Validated Partner, AMC develops solutions for Siebel business applications. Through this integration, contact centers can enable telephony (CTI) functionality in the Siebel desktop including agent login, work mode, soft phone controls, caller identification, and screen population.
AMC's integration solution for Avaya improves call management and enables full CTI functionality in the CRM desktop including softphone controls, caller identification, and screen population.
AMC Technology’s Contact Canvas™ CRM integration solutions for Cisco Call Centers provide pre-packaged, server-based integration that delivers real-time connectivity with leading business applications. As a Cisco Development Network Partner, AMC provides solutions for Cisco UCCE, UCCX and UCM that deliver native, server-level integration.
Through AMC Technology’s CRM integration solutions for Email integration is available for leading business applications including SAP.